The terms under which Virtintel provides refunds and accepts cancellations for its software services, retainers and product subscriptions.
Last updated: July 25, 2026
This Refund & Cancellation Policy explains the terms under which Virtintel provides refunds and accepts cancellations for its software development services, retainers, and product subscriptions. By engaging our services or purchasing our products, you agree to the terms below.
Custom software and development projects are billed against agreed milestones or time-and-materials schedules defined in your Statement of Work (SOW). Payments made for work already delivered or in progress at the point of cancellation are non-refundable, as they cover engineering effort already expended.
Either party may cancel an ongoing engagement with written notice as specified in the SOW (typically 15–30 days). On cancellation, you are billed for all work completed and accepted up to the effective date, and any prepaid balance for undelivered work is refunded on a pro-rata basis.
Subscription products (e.g. VirtBot) may be cancelled at any time and will remain active until the end of the current billing cycle. Subscription fees are non-refundable for the current period; no charges are made for subsequent cycles once cancelled.
Refunds may be considered where a deliverable materially fails to meet the agreed specification and the issue cannot be remedied within a reasonable cure period. Refunds do not apply to change requests, scope additions, or dissatisfaction with results arising from client-supplied requirements, content, or third-party services.
To request a refund or cancellation, email hello@virtintel.com with your project or invoice reference and the reason for the request. We aim to acknowledge requests within 3 business days and to resolve approved refunds within 10–14 business days to the original payment method.
Third-party costs (cloud, licenses, API and hosting fees), completed and accepted milestones, discovery and consulting sessions, and any custom work already delivered are non-refundable.
We may update this policy from time to time. Material changes will be reflected here with a revised “Last updated” date.
Questions? Reach us at hello@virtintel.com or visit our contact page.